999ox Terms and Conditions — Read Before Use

01 General Terms

999ox is an online gaming platform offering slots, Live Casino, bingo, and Sports Betting to players in Bangladesh and beyond. These Terms and Conditions constitute a legally binding agreement between 999ox and every user of the platform.

By using 999ox services, you confirm that you have read, understood, and fully agreed to these Terms and Conditions. If you disagree with any part of them, please stop using the platform.

999ox reserves the right to amend these Terms and Conditions at any time. Continued use of the platform after any changes are made will be deemed as acceptance of the updated terms.

02 Account Registration

To use 999ox services, you must create a valid account. You are required to provide accurate and truthful information at registration. Opening an account with false details is strictly prohibited and may result in account termination.

• Each person may register only one account — multiple accounts under the same name, address, phone number, or device are strictly prohibited.
• You are responsible for keeping your account password confidential. You must not allow anyone else to access or use your account.
• If you suspect any unauthorised access to your account, contact our support team immediately.
• If any information provided at registration changes, you are required to notify 999ox immediately.

999ox reserves the right to verify any account. Withdrawals may be placed on hold until the verification process is completed.

03 Age Verification & Identity

999ox services are strictly for individuals aged 18 and above. Use of the platform by minors is completely prohibited. By registering, you confirm that you are at least 18 years old.

999ox may request a national ID, passport, or other government-issued document at any time to verify your age and identity. Failure to submit the required documents may result in a temporary account suspension.

04 Deposits and Withdrawals

999ox supports all major mobile banking methods in Bangladesh, including bKash, Nagad, and Rocket. All transactions are processed in BDT.

• Minimum deposit amounts vary by payment method — check the current limits on the platform's payment page.
• Withdrawal requests are typically processed within 5 minutes to 24 hours.
• KYC (Know Your Customer) verification must be completed before any withdrawal can be made.
• Withdrawals must be made using the same method used to deposit — withdrawals to a different method are not permitted.
• 999ox reserves the right to hold any payment if a suspicious transaction is detected.

Depositing from or withdrawing to a third-party account is strictly prohibited. Any such transaction detected will result in account suspension.

05 Bonuses & Promotions

999ox offers a wide range of bonuses and promotions — welcome bonuses, reload bonuses, cashback, and VIP rewards. Each bonus comes with its own terms and conditions, which you must read before claiming.

• A wagering requirement must be met before withdrawing bonus funds — typically 20–40x the combined deposit and bonus amount.
• You may not claim another bonus while one is already active — unless otherwise stated.
• Bonus funds cannot be used on all games — certain games may be excluded.
• Opening accounts to exploit bonuses or strategically abusing any bonus offer is strictly prohibited.
• 999ox reserves the right to modify or cancel any bonus offer.

06 Gaming Rules

Each game on 999ox has its own set of rules. It is your responsibility to familiarise yourself with those rules before you start playing. General gaming rules are outlined below:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is interrupted due to a technical issue, 999ox will either refund the bet amount or give you the option to resume the game.
• All game results are controlled by an RNG (Random Number Generator) and audited by a third party.
• Odds in Sports Betting may change — the odds at the time the bet is accepted will apply.

07 Prohibited Activities

The following activities are strictly prohibited and may result in account termination:

• Creating or operating multiple accounts.
• Abusing the bonus system or strategically engaging in bonus hunting.
• Hacking, cracking, or any form of technical manipulation of the game software.
• Money laundering or depositing funds from illegal sources.
• Threatening, harassing, or abusing other players or staff.
• Using automated bots or software to play games.
• Operating an account on behalf of a third party.

08 Account Closure and Suspension

999ox reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• For violations of the Terms & Conditions.
• Failure to submit verification documents or submission of false documents.
• If an account has been inactive for an extended period (generally 12 months).
• By order of a court or regulatory authority.

You may request to close your account at any time. Upon closure, you will have the opportunity to withdraw your verified balance, excluding any bonus funds.

09 Responsible Gaming

999ox is committed to Responsible Gaming. Gaming should be a form of entertainment — not a habit. We provide players with a range of tools to help them stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will stop automatically once losses reach a set limit.
• Session Limit: Limit your continuous gaming sessions.
• Self-Exclusion: Exclude yourself from the platform for a set period or permanently.
• Reality Check: Review your gaming time and spending regularly to stay in control.

If you experience any gaming issues, please contact our support team. For more details, visit our Responsible Play View page.

10 Privacy and Data Protection

999ox takes your personal data privacy very seriously. For full details on how we collect, store, and use your information, please refer to our Privacy Policy Available on the page.

• Your information will never be sold to third parties.
• All data is protected by SSL encryption.
• Information may be shared with regulatory authorities to meet legal obligations.

11 Dispute Resolution

For any dispute or complaint, please contact our customer support team first. The support team will endeavour to resolve the issue within 72 hours.

If you are not satisfied with the support team's decision, you may escalate your complaint to an independent mediation body. 999ox is committed to fair and transparent dispute resolution.

12 Changes to Terms

999ox reserves the right to update these Terms and Conditions at any time. For significant changes, a notice will be posted on the platform and may also be sent to your registered email.

Continued use of the platform after any changes will be considered acceptance of the updated Terms. We recommend visiting this page regularly to stay informed.