Privacy Policy — Your data is completely safe with 999ox

01 Introduction

Welcome to 999ox.org. We understand how important your personal information is to you. This Privacy Policy is designed to clearly explain what information 999ox collects, why we collect it, and how we keep it secure.

999ox is a trusted online gaming platform for players in Bangladesh. Our Privacy Policy is built to international standards and kept regularly up to date. By using this platform, you are considered to have accepted this Privacy Policy.

We believe transparency is the foundation of trust. That is why this policy is written in plain, straightforward language with no complex legal jargon.

02 What Information We Collect

999ox collects two types of information — what you provide directly, and what is generated automatically as you use the platform. Here are the details:

03 How Your Information Is Used

999ox uses your information only for specific, legitimate purposes. We never use your data for anything else without your consent.

• Account Management: To create, verify, and manage your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To assist with your questions, complaints, and issues.
• Security Guarantee: To prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: To detect excessive gaming and provide timely support.
• Promotions & Offers: To send you relevant bonuses and offers based on your preferences (only with your consent).
• Legal Obligations: To comply with government or regulatory authority requirements.
• Service Improvement: To improve your experience on the 999ox platform.

999ox never sells or transfers your information to third parties for marketing purposes. That is our commitment.

04 Data Retention & Duration

Your information is stored on 999ox's secure servers. Retention periods depend on the type of data and applicable legal requirements.

• Data for active accounts is retained until the account is closed.
• Even after an account is closed, data may be retained for up to 5 years where required by law.
• Transaction records are retained in accordance with financial regulatory requirements.
• Cookie data is retained for up to 12 months.

05 Data Sharing Policy

999ox is very careful about sharing your information with third parties. Your data is never shared except in the specific circumstances outlined below:

• Payment Processors: With payment partners such as bKash, Nagad, and Rocket — solely to complete transactions.
• KYC Partner: With identity verification providers — solely to confirm age and identity.
• Law Enforcement: By court order or written directive from a regulatory authority.
• Game Providers: Limited technical data only, as required to operate the games.

All third-party partners are contractually bound to uphold the same privacy standards. 999ox ensures they cannot use your data for any other purpose.

06 Cookie Policy

Cookies are small text files stored in your browser. 999ox uses different types of cookies to improve your experience.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language and preferences.
• Analytics Cookies: To understand site usage statistics (no personal data involved).
• Marketing Cookies: To show relevant ads only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

07 Security Measures

999ox follows the highest industry standards to keep your information secure. Our security framework includes:

• 256-bit SSL/TLS encryption — all data transfers are fully secured.
• Data stored in the database using AES-256 encryption.
• Two-Factor Authentication (2FA) supported.
• 24/7 security monitoring and detection of unusual activity.
• Regular third-party security audits.
• Strict access controls — only authorized personnel can access the information they need.

08 Your Rights

999ox believes you should have full control over your own information. You have the following rights:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You can request deletion of your data in certain circumstances.
• Right to Portability: You can request a copy of your information.
• Right to Object: You can object to the use of your data for specific purposes.
• Right to Restriction: You can request that data processing be restricted in certain circumstances.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

09 Children's Privacy

999ox is strictly not intended for anyone under 18. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

If parents believe their child is using 999ox, please contact our support team — we will take immediate action.

10 Policy Changes

999ox may update this Privacy Policy as needed. For significant changes, we will post a notice on the platform and may notify you via your registered email. The date of the latest update will always be shown at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Contact

For any privacy-related questions or concerns, please reach out to us:

• Email: [email protected] (displayed as plain text only)
• Support Hours: 24 hours, 7 days
• Language: Support available in Bangla and English